We received our first 2 wedding gifts this week. Let me tell you, it is exciting stuff. I know that I registered for the things we got, but MAN is it fun to rip open the box and see them again. Maybe it's because I was delirious at the end of a better part of 9 hours because of "technical difficulty" to finally scan all the items, but I didn't really remember exactly what everything looked like. So, to see the things again, and to have them in my home was too much. (And just for the record, I haven't checked my registries online daily to see what I've received... although maybe I should start. Jokes! Surprises are better.) I think when I registered it was more like this is nice "BEEP", I could use this "BEEP", but I don't think that I ever really thought I was going to get these things. I was more concerned about if people were going to have a good time, or if the out-of-towners could make it. Now, they're giving me gifts? Somehow it doesn't seem right here. I invited them, shouldn't I be the one giving gifts? But, who am I to mess with tradition? That's right, nobody.
So as I'm digging through the packing peanuts, I come across an unwrapped box. So I was like woo! then as I'm taking it out of box, I hear the twinkling of glass. Oh no. I go to the kitchen and look inside and find shards of what I can only imagine was at one point a beautiful champagne flute. Yes friends, it was broken past the point of recognition.
I get on the phone to the Macy's wedding channel help line, and the most competent gal helps me through this emotionally trying time. I could not believe it. I didn't have to yell, I didn't have to threaten to take registry elsewhere, I didn't have to repeat myself 80 million times. She was competent, she spoke English (unlike AT&T), and she had customer service skills(unlike Comcast). I was too shocked to even speak. She was very apologetic that it happened, she was even sounded guilty that she requested I keep the broken flute until the replacement arrived. I haven't encountered this kind of hospitality since the homeless man. So hats off to the Macy's Wedding Channel for bringing their a-game.
It's sad that I am so astounded by decent service, but you'll agree that that's hard to find nowadays.
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2 comments:
*sigh* I actually CALL stores now and report good customer service to managers. that's how rarely it happens.
and I'm all for the mutual wedding gifting, by the way :D I'll bring you one if you bring me one!
kidding, can't wait to see you folks all done up purty-like!
Gots to love Macy's...Good people!
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